Gerlachs Shipping Information
Gerlach's orders will be shipped via the selected UPS shipment on the checkout screen. If the order shipment is over 150 lbs, your order will be shipped via truck at a flat rate of $65. All shipping charges are calculated prior to submit final order.
Gerlach's offers free shipping when an order threshold is met based on your shipping location. Please see the chart below for more information
Free Shipping Order Threshold
CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VE, IN, KY, OH, TN, VA, WV
NC, SC, AL, AK, FL, GA, IL, IA, LA, MI, MO, WS
KS, NE, ND, OK, SD, TX, CO, ID, MN, NM, UT, WY, AZ, CA, NC, OR, WA
Gerlach's Returns Policy
Gerlach's values our customer relationships and aims to maximize your shopping experience. If you have any issues with any product purchased at Gerlach's, you are welcome to return to our warehouse.
Items can be returned within 30 days of receipt with prior authorization from a Gerlach's Customer Service Representative. Please call or fax first to explain the situation. Refunds are for the cost of the product only. Returns of damaged goods require a signed proof of delivery (POD) from the carrier (UPS, FedEx, or Truck Company, etc.) reflecting the damage at the time of delivery. Please have the POD available when calling Customer Service for return authorization. Gerlach's cannot accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. With the exception of defective merchandise, all items authorized for return must be shipped back freight prepaid and are subject to a 20% restocking charge. Special orders, special priced items, and non-inventory items cannot be returned for any credit due to their special nature.