Returns Policy

Gerlach's values our customer relationships and aim to maximize your shopping experience. If you have any issues with any product purchased at Gerlach's, you are welcome to return to our online store. For more information, please see below:

Defective


  • For issues with defective items, please contact Gerlach's customer service at orders@Gerlachs within 5 days of shipment to report the issue. Gerlach's has the right to request that all returns are subject to inspection at own site. If a return is requested, using the Gerlach's provided return slip, the customer must then ship defective item back to Gerlach's site for inspection. If an item is found to be defective, Gerlach's will credit the customer’s account the full order amount (product cost plus freight) and return freight. If a product is found to be in good shape, the customer will be subject to Buyer’s Remorse return policy. For exchange item, please place a new order through Gerlach's 


Buyer’s Remorse


  • For returns related to buyer’s remorse, please contact Gerlach's customer service at orders@Gerlachs within 5 days of shipment to report an issue. Customer must then ship the item back to Gerlach's for a full refund of product sale price less 15% restocking fee. For exchange item, please place a new order through Gerlach's. Credit will not be issued until inventory is received at Gerlach's site. 


Inaccurate Shipment


  • For returns related to inaccurate shipments, please contact Gerlach's customer service at orders@Gerlachs within 5 days of shipment to report an issue. Gerlach's has the right to request that all returns are subject to inspection, either via pictures or inspection at own site. If a return is requested, using the Gerlach's provided return slip, the customer must ship the item back to site. Gerlach's will credit the customer’s account the full refund of total order amount (product cost plus freight) and return freight once inventory is received at Gerlach's site. For exchange item, please place a new order through Gerlach's.